1. Order Processing Time

Orders are processed after successful order placement and payment confirmation, where applicable. Order processing may take approximately 1–3 business days, excluding Sundays and public holidays.

Processing times may vary during festivals, promotional periods, or due to high order volumes. If there is a significant delay, we will try to inform you using the contact details provided with your order.

2. Shipping Locations

We aim to ship orders to serviceable locations across India. Delivery availability depends on the destination PIN code and the service coverage of our shipping partners.

If your location is not serviceable, we may contact you to discuss available options or cancel and refund the order, as applicable.

3. Estimated Delivery Time

After dispatch, delivery may generally take around 3–7 business days, depending on the delivery location, courier service, weather, and other operational conditions.

These timelines are estimates and are not guaranteed. Remote locations, public holidays, transport disruptions, or other unforeseen circumstances may cause delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order. Charges may vary based on the delivery address, order value, package weight, and applicable shipping arrangements.

If free shipping is offered for eligible orders, the applicable conditions will be displayed on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after dispatch. If you have not received tracking details or need help with your shipment, please contact us.

6. Incorrect Address and Contact Details

Customers are responsible for providing accurate shipping addresses, PIN codes, and contact numbers at checkout.

If you notice an error in your shipping details, contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

Additional shipping charges or other arrangements may apply if a shipment cannot be delivered because of incorrect or incomplete address details.

7. Failed Delivery and Undelivered Orders

Delivery may fail if the recipient is unavailable, the address is incomplete, the contact details are incorrect, or the courier cannot access the delivery location.

If a shipment is returned to us, please contact our support team to discuss the available options. Any reshipping charges, where applicable, will be communicated before further action is taken.

8. Damaged or Missing Packages

Please inspect your package when it is delivered. If your package appears damaged, opened, tampered with, or contains missing items, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the outer packaging and products, where available. We will review the issue and inform you of the applicable resolution.

9. Delays Due to Unforeseen Circumstances

Delivery may be delayed due to severe weather, natural disasters, transport disruptions, strikes, public holidays, government restrictions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers and provide updates when relevant information is available.

10. Order Cancellation and Refunds

Cancellation requests are subject to the order status and our applicable cancellation policy. Orders that have already been dispatched may not be eligible for cancellation.

Refund eligibility, return conditions, and refund processing timelines are explained in our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, delivery, or order tracking, please contact us using the details below:

Business Name: Archana’s Herbal

Email: archana.herbals@gmail.com

Phone: +91 7741833859

Location: Ahilyanagar, Maharashtra, India

Website: https://archanaherbals.com/