1. Return Eligibility

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible after delivery. We will review your request and determine the appropriate resolution in accordance with this policy and applicable law.

For hygiene, safety, and product-quality reasons, opened or used herbal, personal-care, and similar products may not be eligible for return unless the item is defective, damaged, incorrect, or a return is otherwise required by applicable law.

Products must meet the applicable return conditions before a return or replacement can be approved.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please notify us as soon as possible, preferably within 48 hours of delivery.

Please provide the following information so that we can review your request:

• Your order number.
• The name of the affected product.
• A description of the issue.
• Clear photographs or videos showing the product and packaging, where available.

After reviewing the information, we will communicate the available resolution, which may include a replacement, refund, or another appropriate remedy.

3. Non-Returnable Products

Unless required by applicable law or approved by us, the following items may not be eligible for return:

• Products that have been opened, used, or partially consumed.
• Products damaged after delivery due to improper handling or storage by the customer.
• Products returned without prior approval, where approval is required under our return process.
• Products that cannot be accepted for return due to hygiene or product-safety requirements.

These restrictions do not exclude any rights or remedies available to customers under applicable law.

4. Return Request Process

To request a return or report an issue:

1. Contact us using the email address or phone number provided on this page.
2. Share your order number and explain the reason for your request.
3. Provide photographs or other supporting information if requested.
4. Wait for our team to review your request and provide instructions.
5. If the return is approved, follow the return instructions provided by our team.

Please do not send products back before receiving return instructions from us.

5. Refund Eligibility

A refund may be considered when an order is cancelled successfully, a return is approved, a product is confirmed to be damaged or defective, an incorrect item is delivered, or another situation qualifies for a refund under applicable law.

Refund requests are reviewed individually. We will inform you of the decision and any additional steps required.

6. Refund Processing Time

Once a refund is approved, we will initiate the refund within a reasonable period. The time taken for the amount to appear in your account may depend on the payment provider, bank, or original payment method.

Where possible, refunds will be issued through the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative.

Any applicable refund timeline will be communicated during the refund process.

7. Shipping Charges for Returns

If a return is approved because a product was damaged, defective, incorrect, or the issue is attributable to us, we will inform you about the applicable return shipping arrangements.

For other approved returns, return shipping costs, where applicable, will be communicated before the return is completed.

Shipping charges are not automatically refundable in every case. Refunds of shipping charges will be handled according to the circumstances of the order and applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests can be considered before dispatch. Once an order has been dispatched, cancellation may not be possible through the normal order process.

If a cancellation is accepted and payment has already been collected, any eligible refund will be processed according to this policy and applicable law.

9. Exchanges and Replacements

Exchanges or replacements may be offered for eligible cases, subject to product availability and our review of the request.

If the requested replacement is unavailable, we will communicate the available options, which may include a refund where applicable.

10. Orders Not Delivered

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can check the shipment status with our shipping partner.

If the shipment is confirmed as lost or cannot be delivered, we will review the circumstances and communicate the appropriate resolution, including a replacement or refund where applicable.

11. Refunds for Promotional Offers

Orders purchased using discounts, coupons, or promotional offers will be reviewed according to the applicable offer terms and this policy.

Any refund will be calculated based on the amount actually paid and the circumstances of the return or cancellation, subject to applicable law.

12. Contact Us

If you have questions about returns, replacements, cancellations, or refunds, please contact us using the details below:

Business Name: Archana’s Herbal

Email: archana.herbals@gmail.com

Phone: +91 7741833859

Location: Ahilyanagar, Maharashtra, India

Website: https://archanaherbals.com/